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The player complained that after he asked for withdrawal and sent to the casino the requested certified documents, he didn't hear anything back from them.
Later on, he received a response where he was accused of bonus abuse where all winnings were seized and only the deposit was returned to them. The player was convinced that he had not violated any of the casino's terms.
Disputed amount: 10, kr bonus money. Show 2 similiar complaints with black points in total for this casino. Insufficient evidence from casino.
The player was accused of breaching the bonus terms and conditions. The player's winning was confiscated due to an accusation of the bonus terms and conditions being breached.
There is no further information available at this point and the complaint remains unsolved. The player asked the casino for self-exclusion but they failed to do so.
The player asked the casino for self-exclusion but they failed to do so, and, instead, they kept on sending them special offers via email.
The player didn't want any bonus for his deposit but still got one and he was unable to withdraw their funds.
They complained that after they won a bigger amount they were able to withdraw only an amount of 6x of his first deposit and they were not aware of this before.
The casino have let the player make deposits even though they had self-excluded themselves from their sister casino.
Uncertain case, good regulator. Black points: 1. The player was missing funds after a technical glitch. The player complained that after he gained a special feature, he was logged off from the casino, but not from the internet and after he logged back in, his advantage was gone.
This was not the first time this kind of glitch happened to him, however, the casino blamed his internet connection and offered him a small compensation.
Later on, the player still didn't have any solution to his issue. No more update. Justified complaint. The player asked the casino to not to give them any bonus but they did so anyway claiming that there was no other option.
Upon their deposit, the player asked the casino to not to give them any bonus but they did so anyways claiming there was no other option but to receive it.
Once they asked for a refund of their deposit, the casino denied their request. The player got a technical glitch while playing on a mobile device.
The player complained he played a game on his mobile phone and after he won, the free spins game stopped working.
They said that they had open stakes on this game and it was the only one that stopped working via their phone. The casino support was not replying with any final solution to the player.
Complaints on related Mummys Gold Casino Same management. Black points: 58 for this casino. The player's account was closed due to the management decision.
A player from Ukraine played with a bonus and after the wagering requirements were fulfilled, they then requested a withdrawal.
But about 6 days later, the casino blocked their account without any explanation stating only that it was an internal management decision.
The player didn't agree with it and said they had read well through the terms and conditions and didn't violate it. In the end, their winnings were confiscated, account blocked, and the casino didn't react to this complaint so it remained unresolved.
After a technical glitch, the player's account was blocked due to a self-exclusion at the casino's sister site. The player made a deposit, lost, made another deposit and lost again.
They asked the casino for a free chip and they agreed and gave them one. When the player started winning, they suddenly got disconnected and the account became locked.
The player knew that long time ago they self-excluded themselve at the casino's sister site but couldn't understand why they were allowed to deposit, play, deposit, and play again and on a top of everything, received a free chip from the casino since they broke a rule of self-exclusion.
Read more on: casinomeister. Complaints on related Spin Casino Same management. Delayed and complicated withdrawal process due to an issue with a payout method.
After finishing the wagering requirements of a bonus, the player requested a withdrawa and sent all the documents for verification to the casino. Later on, he was also verified via phone call but ever since then, he had a problem to receive his winnings back to the original payment method he had used for a deposit.
The only other options he had were his bank account and Neteller. He contacted the live chat about it numerous times but never received any response.
There is no other information available and the complaint remains unresolved. Delayed withdrawal due to prolonged verification processing. The player Moonriver from Canada requested a withdrawal of CAD15, and sent all the requested documents for the verification.
They have supposedly received a message confirming the documents had passed the verification check but later the player found out their account had been blocked.
Live chat told them that it was because of the non-reception of the documents and requested them again. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.
Account closed after alleged irregular play. The player 'mikoo' played at the Spin Casino and accepted one of the bonus offers. After contacting the live chat support he was told that the reason for the account closure was an irregular play.
The player was not aware of any irregular play. The casino did not react to the player's public complaint. Delayed payment, likely paid. Delayed withdrawal processing for unknown reason.
The player 'Lacascas' from Canada complained about not having had their winnings of CAD27, still paid out three weeks since they requested a withdrawal.
Delayed payout of winnings. The player 'Kmand' from Canada won CAD, requested a withdrawal, and was asked to send documents for their identity verification.
The documents got verified three days after sending them. However, two weeks later, the player was still not paid out and complained publicly.
A week and a half later, the player was asked to send the documents for verification. They sent them right away. After not getting any updates from the casino for more than 3 days and despite contacting them, the player never found out about the reason why the withdrawal had not been processed yet.
Duplicate account, all funds confiscated. The player opened a new account in the casino but did not realize they already had an account in a sister casino.
Their funds were confiscated and the casino refused further discussion on this matter. The player understood why it happened but requested a proper explanation and their funds back.
No update since then. Player complains about unauthorized deposit. The player from New Zealand is complaining about an unauthorized transaction in his bank account.
Complaints on related All Slots Casino Same affiliate. Black points: 35 for this casino. Account was closed and winnings were confiscated due to breach of terms and conditions.
The player requested a withdrawal and sent his documents for verification to the casino support about five times.
There's no other information available after this. Black points: 31 for this casino. Withdrawal refused, account locked.
The casino closed his account claiming that the player violated their shared environment policy. They also confiscated his winnings.
Black points: 13 for this casino. After winning in this casino, the player even got a congratulations email but he was unable to get his money for an unknown reason.
The casino did not respond to the player's emails and when he placed an official complaint, the casino responded saying the player used an irregular betting pattern, therefore, all funds were confiscated.
However, no evidence was provided. Black points: 11 for this casino. A bit more complicated complaint when the player didn't use his own credit card for deposit.
The player used a friend's credit card to deposit money and he had a handwritten letter with the friend's approval. The problem was that the casino took a deposit from this card and when there was some balance on the account they simply closed it because of breaching terms.
They should have either returned the deposit or let his account open with the balance. However, the evidence was missing. Black points: 9 for this casino.
Casino refused to pay winnings and closed the player's account. The player was accused of having played in a shared environment. That was breaching the terms according to the casino and they confiscated all the winnings.
However no proper evidence was provided, therefore this was highly suspicious. Black points: 99 2 for this casino. Player was accused of multiple account holdings and his account was closed.
They claimed that the player had opened multiple accounts and they blocked his account. No other information is available ever since then.
Show 5 similiar complaints with 2, black points in total 66 for this casino. After the player sent their documents for verification, their account was closed without an explanation from the casino.
The player requested a withdrawal and after they send all the documents needed for their account verification, their account was blocked.
They contacted the live chat for an explanation and were told that their account was under the investigation. The casino never responded to this complaint and it remains unresolved.
Black points: 7 for this casino. Delayed withdrawal request without an explanation from the casino. After that, the payout became delayed and the player was trying to get a hold of the casino support via emails numerous times.
The casino never responded to his contact attempts and the complaint remained unsolved. Black points: 45 1 for this casino.
Confusing withdrawal process. The player requested a withdrawal but the casino claimed that the player had stopped the payout to go through to their bank account.
But the player claimed to make all their transactions via their iDebit card. An uncertain and confusing complaint that remained unresolved.
Black points: 28 1 for this casino. Player was accused of using an irregular betting pattern. The player was not aware of breaching any terms.
Also, no proper evidence was shown. The casino had either very strict terms or was trying to accuse the player of a random violation.
Unprofessional behavior. Show 3 similiar complaints with black points in total 9 for this casino. Black points: 10 for this casino.
The player complained about their withdrawal request being delayed. They were asked to provide additional documents for their account to get verified more thoroughly.
After that, the casino found out that their account was linked with other players' accounts and decided to close their account and confiscate their winnings.
Ever since then, there's no other information provided. Black points: 4 for this casino. Extremely long withdrawal process, more than 6 months of waiting.
The player was constantly getting the emails asking him for ID documents, sometimes times a day. The casino responded but with no details or excuse.
Black points: 3 for this casino. Delayed payment with an unknown status. The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days.
It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not. The case remains unresolved.
Black points: 19 1 for this casino. Again an issue about using a 3rd party card to deposit. The casino accepted the deposit but did not want to pay winnings.
Show 3 similiar complaints with black points in total 8 for this casino. Complaints on related Jackpots in a Flash Casino Same affiliate. Black points: 2 for this casino.
Complicated withdrawal process. The player claims to have provided account statements that prove otherwise, but the issue remained unresolved.
Black points: 24 for this casino. The player's winning was confiscated and his deposit was promised to be returned to him. Jimmy requested a withdrawal of SEK43, and sent all the documents needed for verification.
On the next day, the support told Jimmy he would get his deposit of SEK6, back but his winning would be confiscated and his account would be closed.
The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions. Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible.
Disputed amount: 37, kr real money. The player's winning was confiscated for no relevant reason. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't.
He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so.
They never explained their decision more thoroughly to the player and they also confiscated his winning. The complaint remained unresolved.
The player's winning was confiscated without an explanation. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.
The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.
The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.
The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.
The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.
Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available. Black points: 8 for this casino.
The player was accused of broken terms and conditions of the casino and her account was blocked. They claimed that someone else had to either use her computer to play or used the same IP address.
The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address.
The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.
This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino.
The casino accused the player of broken rules but never provided relevant evidence. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.
Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.
He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process. He did so numerous times in the row but still didn't receive his winnings.
He kept on contacting the casino about it but they asked for more time every time he did so. The player thought that the casino was doing so on the purpose to delay the payout.
No other information is available and the complaint remains unresolved. Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid.
He was asked to send all the documents needed for his account verification and so he did. His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.
Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.
Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.
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